Heng, Michael S.H.; Newman, Mike - VU University Amsterdam, Faculty of Economics, Business … - 2001
The paper uses a sociological concept to study the uses of strategic information systems/information technology planning (SISP) beyond its espoused goals. The concept is termed unanticipated or unintended consequences of social action (Merton 1963; Giddens 1984), and it has a long intellectual...
