Beekman, . Michiel; Bruinsma, Frank; Rietveld, Piet - VU University Amsterdam, Faculty of Economics, Business … - 2004
One of the sectors that gained most of the boost in ICT developments is the call centres sector. The focus in this paper is on spatial diffusion patterns of call centres in the Netherlands. The number of call centres has increased rapidly in the last decade and it seems that impacts of call...