Service scaling is concerned with service productivity, and hyper-networks with the design of service scaling. This new model uniquely explains Internet-based economic activities, such as e-commerce/e-business and social networking, which are quintessential new genres of service for Knowledge...

Service enterprises are value cocreation networks. From this perspective, we analyze how hyper-network models can lead to new understanding for service science. A hyper-network is an integration of multi-layered (role-based) connections of members in a community, such as the Internet and an...

We model the set of tenure-track faculty members at a university as a queue, where "customers" in queue are faculty members in active careers. Arrivals to the queue are usually young, untenured assistant professors, and departures from the queue are primarily those who do not pass a promotion or...