Service scaling is concerned with service productivity, and hyper-networks with the design of service scaling. This new model uniquely explains Internet-based economic activities, such as e-commerce/e-business and social networking, which are quintessential new genres of service for Knowledge...

What happens within the university-based research enterprise when a federal funding agency abruptly changes research grant funding levels, up or down? We use simple difference equation models to show that an apparently modest increase or decrease in funding levels can have dramatic effects on...

We model the set of tenure-track faculty members at a university as a queue, where "customers" in queue are faculty members in active careers. Arrivals to the queue are usually young, untenured assistant professors, and departures from the queue are primarily those who do not pass a promotion or...