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~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
302
Konsumentenverhalten
301
Beziehungsmarketing
104
Relationship marketing
104
Dienstleistungsqualität
99
Service quality
99
Customer satisfaction
92
Brand management
35
Markenführung
35
Emotion
34
Brand image
32
Markenimage
32
Confidence
27
Vertrauen
27
Online retailing
25
Online-Handel
25
Internet marketing
23
Online-Marketing
23
Social Web
22
Social web
22
Einzelhandel
20
Retail trade
20
Viral marketing
20
Virales Marketing
20
Customer integration
17
Dienstleistungssektor
17
Kundenintegration
17
Service industry
17
Gastronomie
16
Restaurant industry
16
E-commerce
15
Electronic Commerce
15
Innovation adoption
15
Innovationsakzeptanz
15
Satisfaction
15
Taiwan
15
Beschwerdemanagement
14
Brand
14
Complaint management
14
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Article
92
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Aufsatz in Zeitschrift
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English
92
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Alan, Alev Kocak
2
Kim, Seo Young
2
Medler-Liraz, Hana
2
To, W. M.
2
Yagil, Dana
2
Yi, Youjae
2
Aa, Zanna van der
1
Addo, Prince Clement
1
Ahn, Jinwoo
1
Aimin, Wang
1
Akgün, Ali E.
1
Amirtha, Raman
1
Amoh, Simon
1
Anaya-Sánchez, Rafael
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Barua, Zapan
1
Becker, Marc
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Blázquez-Resino, Juán José
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsin Hsin
1
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Service business
The service industries journal
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
60
Tourism management : research, policies, practice
59
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
International journal of services and operations management
23
International journal of services, economics and management
23
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ECONIS (ZBW)
92
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
3
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
4
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
5
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
6
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
7
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
8
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
9
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
10
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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