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~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
41
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
36
Service quality
36
Social Web
13
Social web
13
Brand image
12
Brand management
12
Confidence
12
Markenführung
12
Markenimage
12
Vertrauen
12
Internet marketing
10
Online retailing
10
Online-Handel
10
Online-Marketing
10
Satisfaction
10
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gastronomie
8
Restaurant industry
8
Trust
8
Einzelhandel
7
Retail trade
7
Customer service
6
Holiday behaviour
6
Kundenservice
6
Motivation
6
Urlaubsverhalten
6
Customer integration
5
Innovation adoption
5
Innovationsakzeptanz
5
Kundenintegration
5
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Undetermined
39
Free
2
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Article
41
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Article in journal
41
Aufsatz in Zeitschrift
41
Language
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English
41
Author
All
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chang, Hsin Hsin
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Frías Jamilena, Dolores María
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, María
1
Gil Saura, Irene
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hess, Ronald L. <Jr.>
1
Hosseini, Seyed Yaghoub
1
Huang, Shiu-Li
1
Huang, Tseng-Lung
1
Huerta-Álvarez, Rocío
1
Hung, Shiu-Wan
1
Jang, Soocheong
1
Jeng, Don Jyh-Fu
1
Jeon, Hyeon Mo
1
Kabadayi, Ebru Tumer
1
Karatepe, Osman M.
1
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Published in...
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Service business
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
60
Tourism management : research, policies, practice
59
The service industries journal
51
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
International journal of services and operations management
23
International journal of services, economics and management
23
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ECONIS (ZBW)
41
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1
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
2
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
3
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
4
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
Saved in:
5
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
6
Customers’ zone of tolerance for retail stores
Nadiri, Halil
- In:
Service business
5
(
2011
)
2
,
pp. 113-137
Persistent link: https://www.econbiz.de/10009535245
Saved in:
7
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
8
Customer-based
brand
equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
9
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
10
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
Saved in:
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