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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
61
Customer satisfaction
60
Beziehungsmarketing
45
Relationship marketing
43
Consumer behaviour
37
Konsumentenverhalten
37
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
16
Service industry
16
Quality management
13
Qualitätsmanagement
13
Geschäftsmodell
12
Business model
11
Customer integration
10
Customer service
10
Kundenintegration
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Hospital
8
Krankenhaus
8
Services
8
Betriebliche Wertschöpfung
7
E-commerce
7
Einzelhandel
7
Electronic Commerce
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Hotellerie
7
Retail trade
7
Value creation
7
Viral marketing
7
Virales Marketing
7
Bundling strategy
6
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2
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122
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Le Nguyen Hau
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Lee, Donhee
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Pham Ngoc Thuy
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Davoud Nikbin
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Hong, Soon Goo
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Ishak Ismail
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2
Lee, Chia-chi
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Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Rosati, Massimo
2
Runfola, Andrea
2
To, W. M.
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Yagil, Dana
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Yoon, Byungun
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Aa, Zanna van der
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Abualqumboz, Moheeb
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Afudo-Peregrina, Angel F.
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1
Belanche, Daniel
1
Benedettini, Ornella
1
Benhayoun, Lamiae
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
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Published in...
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Service business
International journal of hospitality management
442
Journal of business research : JBR
389
Journal of retailing and consumer services
341
SpringerLink / Bücher
333
The service industries journal
328
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
216
NBER working paper series
211
Working paper / National Bureau of Economic Research, Inc.
207
Springer eBook Collection
206
NBER Working Paper
189
Journal of air transport management
180
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
165
Technological forecasting & social change : an international journal
165
Services marketing quarterly
145
Industrial marketing management : the international journal for industrial and high-tech firms
143
Journal of hospitality marketing & management
141
Journal of business models : JOBM
136
Journal of Services Marketing
130
Tourism management : research, policies, practice
130
The TQM journal : the international review of organizational improvement
129
International journal of quality and service sciences
125
Journal of travel and tourism marketing
123
Cogent business & management
118
International journal of productivity and quality management : IJPQM
118
International journal of quality & reliability management
116
Journal of service management
114
Health care management review : HCM review
107
International journal of services and operations management
107
Journal of service research : JSR
104
Policy research working paper : WPS
104
Total quality management & business excellence
98
Discussion paper series / IZA
96
The accounting review : a publication of the American Accounting Association
96
Discussion paper / Centre for Economic Policy Research
93
International journal of services, economics and management
93
Information systems and e-business management : ISeB
92
Journal of open innovation : technology, market, and complexity
92
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ECONIS (ZBW)
119
OLC EcoSci
3
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1
Investigating a revised service transition concept
Benedettini, Ornella
;
Neely, Andy D.
- In:
Service business
12
(
2018
)
4
,
pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
Saved in:
2
Determinants of export performance : differences between service and manufacturing SMEs
Lejpras, Anna
- In:
Service business
13
(
2019
)
1
,
pp. 171-198
Persistent link: https://www.econbiz.de/10011965890
Saved in:
3
The impact of scale effects on the prevailing internet-based banking model in the US
Momparler, Alexandre
;
Climent Diranzo, Francisco J.
; …
- In:
Service business
6
(
2012
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10009534898
Saved in:
4
Social enterprises and social markets : models and new trends
Díaz-Foncea, Millán
;
Marcuello, Carmen
- In:
Service business
6
(
2012
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10009534922
Saved in:
5
Strategies developed by leading EU agrifood cooperatives in their growth models
Juliá Igual, Juan Francisco
;
Meliá-Martí, Elena
; …
- In:
Service business
6
(
2012
)
1
,
pp. 27-46
Persistent link: https://www.econbiz.de/10009534926
Saved in:
6
New business models in online hotel distribution : emerging private sales versus leading IDS
Runfola, Andrea
;
Rosati, Massimo
;
Guercini, Simone
- In:
Service business
7
(
2013
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10009760445
Saved in:
7
Developing a process of concept generation for new product-service systems : a QFD and TRIZ-based approach
Kim, Sojung
;
Yoon, Byungun
- In:
Service business
6
(
2012
)
3
,
pp. 323-348
Persistent link: https://www.econbiz.de/10009613990
Saved in:
8
A systematic process for generating new blockchain-service business model ideas
Koh, Young In
;
Han, Sung H.
;
Park, Junseong
- In:
Service business
16
(
2022
)
1
,
pp. 187-209
Persistent link: https://www.econbiz.de/10013172579
Saved in:
9
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
10
Barriers and opportunities of digital servitization for SMEs : the effect of smart Product-Service System business models
Le Dain, Marie Anne
;
Benhayoun, Lamiae
;
Matthews, Judy
; …
- In:
Service business
17
(
2023
)
1
,
pp. 359-393
Persistent link: https://www.econbiz.de/10014282977
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