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Customer satisfaction
85
Kundenzufriedenheit
85
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
57
Konsumentenverhalten
57
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer integration
15
Kundenintegration
15
Customer service
14
Emotion
14
Kundenservice
14
Lieferantenmanagement
13
Social Web
13
Social web
13
Supplier relationship management
13
Dienstleistungssektor
12
Service industry
12
Confidence
10
E-commerce
10
Einzelhandel
10
Electronic Commerce
10
Retail trade
10
Vertrauen
10
Betriebliche Wertschöpfung
8
Customer participation
8
Customer value
8
Kundenwert
8
Online retailing
8
Online-Handel
8
Value creation
8
Customer loyalty
7
Gesundheitswesen
7
Health care system
7
Justice
7
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7
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6
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Article
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Le Nguyen Hau
6
Lee, Donhee
4
Pham Ngoc Thuy
4
Chang, Hsin Hsin
3
Lee, Sang M.
3
Chiang, Ai-Hsuan
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Jeng, Don Jyh-Fu
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Jeon, Aeeun
2
Joo, Jaehun
2
Kim, DongHee
2
Kim, Min-su
2
Kim, Taegoo
2
Lee, Gyehee
2
Mai Thi My‑Quyen
2
Melero-Polo, Iguácel
2
Park, Yongtae
2
To, W. M.
2
Trimi, Silvana
2
Tsai, Ching-Yi Daphne
2
Wu, Shih-Hao
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
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Anaya-Sánchez, Rafael
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Back, Ki-Joon
1
Bagur-Femenías, Llorenç
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Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
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Service business
SpringerLink / Bücher
1,522
Journal of business research : JBR
820
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
467
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
336
Springer eBook Collection
328
The journal of services marketing
324
The service industries journal
308
Research
259
Tourism management : research, policies, practice
235
Europäische Hochschulschriften / 5
231
Journal of travel and tourism marketing
227
Journal of the Academy of Marketing Science
216
International journal of contemporary hospitality management
214
The journal of business & industrial marketing
210
Journal of hospitality marketing & management
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
206
Journal of strategic marketing
198
Lehrbuch
187
Journal of service research : JSR
173
International journal of electronic customer relationship management : IJECRM
166
Cogent business & management
160
Services marketing quarterly
159
Psychology & marketing
157
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
Journal of retailing
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
European journal of marketing : EJM
134
Marketing intelligence & planning
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
The journal of brand management : an international journal
119
The international journal of bank marketing : IJBM
117
The journal of product & brand management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
113
Journal of marketing management : MM
112
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ECONIS (ZBW)
125
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
5
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
8
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
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