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Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
61
Service quality
61
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
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Gerechtigkeit
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Robot
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Le Nguyen Hau
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Pham Ngoc Thuy
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Chiang, Ai-Hsuan
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Hasliza Abdul Halim
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Service business
SpringerLink / Bücher
573
Journal of econometrics
456
Journal of retailing and consumer services
431
Journal of business research : JBR
421
International journal of hospitality management
382
Discussion paper series / IZA
215
Economics letters
211
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
203
The service industries journal
201
Tourism management : research, policies, practice
196
The journal of services marketing
195
Journal of Services Marketing
184
Journal of travel and tourism marketing
170
CEMMAP working papers / Centre for Microdata Methods and Practice
163
Journal of hospitality marketing & management
158
Econometric theory
157
Applied economics
156
International journal of contemporary hospitality management
152
Springer eBook Collection
150
Gabler Edition Wissenschaft
147
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
145
Technical report / Sonderforschungsbereich 475 Komplexitätsreduktion in Multivariaten Datenstrukturen, Universität Dortmund
134
Industrial marketing management : the international journal for industrial and high-tech firms
132
International journal of project management : the journal of The International Project Management Association
128
The TQM journal : the international review of organizational improvement
128
Cogent business & management
126
International journal of productivity and quality management : IJPQM
125
Applied economics letters
120
IZA Discussion Paper
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
119
NBER working paper series
118
Europäische Hochschulschriften / 5
117
Econometric reviews
111
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of air transport management
106
Journal of the American Statistical Association : JASA
106
International journal of business information systems : IJBIS
105
NBER Working Paper
105
Services marketing quarterly
102
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ECONIS (ZBW)
93
OLC EcoSci
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1
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
Saved in:
2
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
3
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
4
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
5
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
6
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
7
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
8
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
9
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
10
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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