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The Impact of a Customer Servi...
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Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
85
Kundenzufriedenheit
85
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
49
Konsumentenverhalten
49
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
18
Service industry
18
Satisfaction
17
Lieferantenmanagement
13
Supplier relationship management
13
Quality management
12
Qualitätsmanagement
12
Customer service
11
Kundenservice
11
Customer integration
10
Kundenintegration
10
E-commerce
9
Einzelhandel
9
Electronic Commerce
9
Emotion
9
Hospital
9
Krankenhaus
9
Retail trade
9
Social Web
9
Social web
9
Gesundheitswesen
8
Health care system
8
Viral marketing
8
Virales Marketing
8
Customer loyalty
7
Justice
7
Online retailing
7
Online-Handel
7
South Korea
7
Südkorea
7
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Le Nguyen Hau
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Hong, Kwan Soo
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Lee, Sang M.
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Melero-Polo, Iguácel
2
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To, W. M.
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2
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1
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Service business
International journal of hospitality management
548
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
124
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
99
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
132
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1
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
2
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
3
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
4
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
5
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
6
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
7
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
8
Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita
;
Patel, S. K.
;
Biswas, A.
; …
- In:
Service business
6
(
2012
)
3
,
pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
Saved in:
9
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
Saved in:
10
Customers’ zone of tolerance for retail stores
Nadiri, Halil
- In:
Service business
5
(
2011
)
2
,
pp. 113-137
Persistent link: https://www.econbiz.de/10009535245
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