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Kundenzufriedenheit
89
Customer satisfaction
85
Dienstleistungsqualität
64
Service quality
63
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
48
Relationship marketing
46
Beschwerdemanagement
18
Complaint management
18
Tourism industry
18
Tourismuswirtschaft
18
Satisfaction
17
Holiday behaviour
16
Urlaubsverhalten
16
Brand management
15
Markenführung
15
Tourism
15
Tourismus
15
Brand image
12
Dienstleistungssektor
12
Markenimage
12
Tourism marketing
12
Tourismusmarketing
12
Customer service
11
Kundenservice
11
Service industry
11
Customer integration
10
Emotion
10
Kundenintegration
10
Social Web
10
Social web
10
Customer value
8
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Gastgewerbe
8
Hospitality industry
8
Kundenwert
8
Retail trade
8
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Undetermined
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Free
6
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Article
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131
Aufsatz in Zeitschrift
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English
135
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Le Nguyen Hau
4
Su, Che-Jen
4
Lebrun, Anne-Marie
3
Pham Ngoc Thuy
3
Tan, Wee Kheng
3
Bouchet, Patrick
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Guchait, Priyanko
2
Hong, Soon Goo
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Jeon, Hyeon Mo
2
Kang, Inwon
2
Kim, Min-su
2
Lan, Yi-Fang
2
Lee, Donhee
2
Lee, Sang M.
2
Liu, Shunzhong
2
Llach, Josep
2
Lorgnier, Nicolas
2
Lorgnier, Nicolas G. A.
2
Mai Thi My‑Quyen
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Park, Yongtae
2
Pérez, Andrea
2
Shin, Matthew M.
2
Tan, Wee-Kheng
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Yoo, Se Ran
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
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Service business
Tourism management : research, policies, practice
1,241
Journal of business research : JBR
975
International journal of hospitality management
812
Journal of retailing and consumer services
734
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
668
Journal of travel and tourism marketing
632
Tourism management perspectives : TMP
583
The journal of brand management : an international journal
568
Tourism economics : the business and finance of tourism and recreation
531
SpringerLink / Bücher
490
International journal of contemporary hospitality management
456
The journal of product & brand management
390
Tourism analysis : an interdisciplinary tourism & hospitality journal
370
Journal of hospitality marketing & management
322
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
314
The service industries journal
295
International Journal of Contemporary Hospitality Management
259
Tourism planning & development
230
The journal of services marketing
220
Asia Pacific journal of marketing and logistics
199
Psychology & marketing
197
Journal of hospitality and tourism insights
196
Journal of Services Marketing
189
Cogent business & management
184
Industrial marketing management : the international journal for industrial and high-tech firms
181
European journal of marketing : EJM
180
Springer eBook Collection
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
180
Journal of strategic marketing
177
Journal of air transport management
165
Journal of vacation marketing : an international journal
158
Marketing intelligence & planning
156
Tourism review
155
Journal of the Academy of Marketing Science
153
European Journal of Marketing
152
Journal of destination marketing & management
145
Journal of marketing management : MM
144
Tourism and hospitality research : THR
139
Journal of Product & Brand Management
138
Journal of marketing
137
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ECONIS (ZBW)
131
OLC EcoSci
4
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1
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
2
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
3
Strategic alternatives for tourism companies to overcome times of crisis
Bremser, Kerstin
;
Alonso-Almeida, María del Mar
; …
- In:
Service business
12
(
2018
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10011915046
Saved in:
4
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
5
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
6
Aggregate consumer ratings and booking intention : the role of brand image
Casado-Díaz, Ana B.
;
Pérez-Naranjo, Leonor M.
; …
- In:
Service business
11
(
2017
)
3
,
pp. 543-562
Persistent link: https://www.econbiz.de/10011736215
Saved in:
7
Analysis of the relationship between the perceived extent of a tourist destination and smartphone use
Tan, Wee-Kheng
;
Liou, Pin-Ho
- In:
Service business
14
(
2020
)
2
,
pp. 263-285
Persistent link: https://www.econbiz.de/10012304246
Saved in:
8
Impacts of Covid-19 on travel intention for summer 2020 : a trend in proximity tourism mediated by an attitude towards Covid-19
Lebrun, Anne-Marie
;
Corbel, Roxane
;
Bouchet, Patrick
- In:
Service business
16
(
2022
)
3
,
pp. 469-501
Persistent link: https://www.econbiz.de/10013459443
Saved in:
9
Cosmopolitan tourists : the most resilient travellers in the face of COVID-19
Veréb, Vanda
;
Nobre, Helena
;
Farhangmehr, Minoo
- In:
Service business
16
(
2022
)
3
,
pp. 503-527
Persistent link: https://www.econbiz.de/10013459445
Saved in:
10
Developing Gamcheon Cultural Village as a tourist destination through co-creation
Hong, Soon-goo
;
Lee, Hyun-mi
- In:
Service business
9
(
2015
)
4
,
pp. 749-769
Persistent link: https://www.econbiz.de/10011407258
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