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The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri; Jang, Young-Hye; Edelson, Steven A. - In: Service business 15 (2021) 1, pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
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Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano; Rufín, Ramón; Rey, Manuel - In: Service business 9 (2015) 4, pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
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The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
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Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur - In: Service business 11 (2017) 4, pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
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Web 2.0, social capital and work performance in service companies : the employees' view
Tormo-Carbó, Guillermina; Seguí-Mas, Elies; Oltra, Victor - In: Service business 8 (2014) 3, pp. 439-452
Persistent link: https://www.econbiz.de/10010413196
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Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol - In: Service business 16 (2022) 2, pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen; Huarng, Kun-huang; Fiegantara, Surya; Wu, … - In: Service business 6 (2012) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10009663620