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The mediating role of employee...
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Kundenzufriedenheit
89
Customer satisfaction
85
Dienstleistungsqualität
64
Service quality
63
Beziehungsmarketing
46
Relationship marketing
44
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
18
Arbeitszufriedenheit
13
Dienstleistungssektor
13
Job satisfaction
13
Service industry
12
Customer service
11
Emotion
11
Kundenservice
11
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Social Web
8
Social web
8
Justice
7
Lieferantenmanagement
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
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Article
101
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Article in journal
97
Aufsatz in Zeitschrift
97
Language
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English
101
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Le Nguyen Hau
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Jeon, Aeeun
2
Kim, Min-su
2
Liu, Shunzhong
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Pérez, Andrea
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Bilro, Ricardo Godinho
1
Biswas, A.
1
Bloemer, Johanna M.
1
Bravo, Rafael
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
1
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Service business
International journal of hospitality management
567
Economics Papers from University Paris Dauphine
537
Journal of business research : JBR
453
Journal of retailing and consumer services
445
IZA Discussion Papers
438
MPRA Paper
376
Discussion paper series / IZA
347
Journal of vocational behavior
303
The international journal of human resource management
267
International journal of contemporary hospitality management
232
The service industries journal
229
Cogent business & management
214
IZA Discussion Paper
208
Tourism management : research, policies, practice
208
The journal of services marketing
206
Journal of Services Marketing
198
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
191
Journal of hospitality marketing & management
188
Journal of travel and tourism marketing
171
International journal of human resource management
161
Journal of business and psychology
160
CESifo Working Paper
156
Journal of business ethics : JOBE
154
Journal of managerial psychology
153
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
130
SpringerLink / Bücher
129
CESifo working papers
127
Journal of Managerial Psychology
125
CEPR Discussion Papers
124
International Journal of Contemporary Hospitality Management
121
European Journal of Marketing
118
International Journal of Bank Marketing
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Tourism management perspectives : TMP
112
Journal of Asian finance, economics and business : JAFEB
110
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
Academy of Management journal : AMJ
108
Employee relations
108
Leadership & organization development journal
108
Services marketing quarterly
108
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ECONIS (ZBW)
97
OLC EcoSci
4
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1
The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
2
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
3
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
4
Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur
- In:
Service business
11
(
2017
)
4
,
pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
Saved in:
5
Web 2.0, social capital and work performance in service companies : the employees' view
Tormo-Carbó, Guillermina
;
Seguí-Mas, Elies
;
Oltra, Victor
- In:
Service business
8
(
2014
)
3
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010413196
Saved in:
6
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
7
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
8
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
9
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
10
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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