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Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; … - In: Service business 17 (2023) 1, pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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Analysis of the relationship between the perceived extent of a tourist destination and smartphone use
Tan, Wee-Kheng; Liou, Pin-Ho - In: Service business 14 (2020) 2, pp. 263-285
Persistent link: https://www.econbiz.de/10012304246
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Developing Gamcheon Cultural Village as a tourist destination through co-creation
Hong, Soon-goo; Lee, Hyun-mi - In: Service business 9 (2015) 4, pp. 749-769
Persistent link: https://www.econbiz.de/10011407258
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Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca; Hoa Pham Thi; Li, Eldon Yu-zen - In: Service business 15 (2021) 4, pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
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Finding the crucial factors for sustainable development of rural-based tourist destinations : using Nanzhuang, Taiwan as a case study
Tan, Wee-kheng; Liu, Wei-cheng; Hu, Yu-ning - In: Service business 7 (2013) 4, pp. 623-640
Persistent link: https://www.econbiz.de/10010201133
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The perceived image of multi-asset tourist destinations : investigating congruence across different content types
Bassols-Gardella, Narcís; Coromina, Lluís - In: Service business 16 (2022) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10013172553
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Why do individuals word-of-mouth destinations they never visited?
Tan, Wee Kheng; Lin, Ching-Hsiang - In: Service business 15 (2021) 1, pp. 131-149
Persistent link: https://www.econbiz.de/10012489184
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From fantasy to reality : a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance
Tan, Wee-Kheng - In: Service business 12 (2018) 1, pp. 65-84
Persistent link: https://www.econbiz.de/10011915026
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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773