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Dienstleistungsqualität
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Qualitätsmanagement
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Service quality
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Service business
Global business and finance review
7
International Journal of Quality Innovation
5
International journal of quality innovation
5
Service business : an international journal
4
The service industries journal
4
Global Business & Finance Review (GBFR)
3
Technological forecasting & social change : an international journal
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Implementation of quality programs in health care organizations
Lee, Donhee
- In:
Service business
6
(
2012
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10009613972
Saved in:
3
Effects of key value co-creation elements in the healthcare system : focusing on technology applications
Lee, Donhee
- In:
Service business
13
(
2019
)
2
,
pp. 389-417
Persistent link: https://www.econbiz.de/10012124335
Saved in:
4
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 47-74
Persistent link: https://www.econbiz.de/10012172757
Saved in:
5
HEALTHQUAL : a multi-item scale for assessing healthcare service quality
Lee, Donhee
- In:
Service business
11
(
2017
)
3
,
pp. 491-516
Persistent link: https://www.econbiz.de/10011732398
Saved in:
6
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
7
A comparative study of quality awards : evolving criteria and research
Lee, Donhee
;
Lee, Dong Hyun
- In:
Service business
7
(
2013
)
3
,
pp. 347-362
Persistent link: https://www.econbiz.de/10009776980
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8
Healthcare wearable devices : an analysis of key factors for continuous use intention
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
4
,
pp. 503-531
Persistent link: https://www.econbiz.de/10012417967
Saved in:
9
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
10
Digital transformation trends in service industries
Chin, HeeSoo
;
Marasini, Durga Prasad
;
Lee, Donhee
- In:
Service business
17
(
2023
)
1
,
pp. 11-36
Persistent link: https://www.econbiz.de/10014282851
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