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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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How to explain service failure? : impacts of justifications
Chen, WeiWei; Lee, Hsiao-Ching - In: Service business 12 (2018) 2, pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
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Innovation and imitation effects in the mobile telecommunication service market
Lee, Sang-Gun; Park, Byeonghwa; Kim, Si-Hyeon; Lee, Hong-Lee - In: Service business 6 (2012) 3, pp. 265-278
Persistent link: https://www.econbiz.de/10009614007
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen; Huarng, Kun-huang; Fiegantara, Surya; Wu, … - In: Service business 6 (2012) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i; Liu, Tzu-wei - In: Service business 8 (2014) 2, pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10010351456