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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 13 (2019) 2, pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
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Online travel information value and its influence on the continuance usage intention of social media
Jung, Heejin; Lee, Gyehee; Hur, Kyungsuk; Kim, Taegoo - In: Service business 12 (2018) 1, pp. 85-120
Persistent link: https://www.econbiz.de/10011915028
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Leader political skill and casino dealer morale : the mediating role of follower perceptions of leader-member exchange
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; Lee, Choong-Ki - In: Service business 11 (2017) 3, pp. 665-692
Persistent link: https://www.econbiz.de/10011736264
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Psychological contract breach and service innovation behavior : psychological capital as a mediator
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 12 (2018) 2, pp. 305-329
Persistent link: https://www.econbiz.de/10011915056
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo Terry; Paek, Soyon; Choi, Chang Hwan; Lee, … - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10010048128