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Service quality and management
Meddelanden från Svenska Handelshögskolan
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Working Papers / Hanken Svenska Handelshögskolan
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European business review : EBR ; the official journal of the International Management Centres, Europe
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
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Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
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The Routledge handbook of service research insights and ideas
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Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
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