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~isPartOf:"Services marketing quarterly"
~person:"Capella, Michael L."
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
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