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Customer satisfaction
101
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Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
64
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Greene, Henry
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Services marketing quarterly
Journal of business research : JBR
593
Journal of retailing and consumer services
560
The service industries journal
461
International journal of hospitality management
452
The journal of services marketing
265
Discussion paper series / IZA
260
Industrial marketing management : the international journal for industrial and high-tech firms
251
SpringerLink / Bücher
242
Journal of business ethics : JOBE
240
Journal of economic behavior & organization : JEBO
240
CESifo working papers
227
Tourism management : research, policies, practice
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Services Marketing
192
Journal of travel and tourism marketing
186
International journal of contemporary hospitality management
185
Journal of hospitality marketing & management
180
Working paper
172
NBER working paper series
163
Cogent business & management
160
Working paper / National Bureau of Economic Research, Inc.
155
Service business
148
Discussion paper / Centre for Economic Policy Research
143
IZA Discussion Paper
140
Journal of service research : JSR
131
NBER Working Paper
130
Journal of economic psychology : research in economic psychology and behavioral economics
129
Journal of service management
129
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
124
International journal of production economics
118
IZA Discussion Papers
117
Asia Pacific journal of marketing and logistics
116
Psychology & marketing
115
The journal of business & industrial marketing
112
European Journal of Marketing
111
Technological forecasting & social change : an international journal
111
Economics letters
110
International journal of productivity and quality management : IJPQM
110
International Journal of Bank Marketing
109
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ECONIS (ZBW)
127
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1
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127
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1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
3
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
4
The roles of workplace friendship and supervisory interactional
justice
in the relationship between workplace envy and service outcomes
Randhawa, Praneet
;
Lee, Hannah S.
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 20-37
Persistent link: https://www.econbiz.de/10012607281
Saved in:
5
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
6
Service recovery,
justice
perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
7
The mediating role of postrecovery satisfaction in the relationship between
justice
perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
8
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
9
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
10
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
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