Lacity, M. C.; Willcocks, L. P.; Craig, A. - In: South African Journal of Business Management 45 (2014) 4, pp. 45-58
Since 2008, South Africa has become one of the world's upcoming offshore destinations for business process outsourcing (BPO), a market estimated to be worth $US 182 billion globally by 2013. Western-based client firms evaluating South Africa as a BPO destination must consider the country's...
