This report is part of the series focusing on documenting the lessons from Malaysia for other developing countries in improving their public-sector management. These lessons include those at the center of government, such as the delivery unit method applied to the implementation of the national...

This report identifies key challenges facing the Ethiopian civil service today and suggests avenuesfor further reforms. Ethiopia's civil service has so far developed at a rapid pace and faces anumber of constraints, challenges, and new or expanding demands. Continuing reform efforts and building...

This note analyzes the progress of three public sector reforms (Public Financial Management, Public Administration, and Decentralization and Deconcentration) in Cambodia and describes how their design, implementation, and institutional arrangements can be better sequenced and coordinated. It...

Over the past two decades, two trends in tax administration reform have emerged - granting increased autonomy to tax administrations and establishing a unified integrated revenue authority (IRA) charged with administering both tax and customs laws and, in some cases, social security. This paper...

This paper examines the effects of pecuniary compensation on the ability and motivation of individuals in organizations with non-pecuniary or pro-social missions. In particular, the paper compares flat pay systems, unrelated with ability or effort, to two other systems that are considered...

There is a global consensus that governance and some form of citizen engagement matter for making development more effective, equitable, and sustainable. Yet the devil lies in the details: there is limited agreement on what forms of governance matter most for achieving developmentresults; and...

In early 2010, Zimbabwe's Minister of Public Service requested Bank support for a public administration review to provide analytical support and technical assistance to identify the key issues to restore the quality of public administration in Zimbabwe. This policy note presents an initial...