This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the...

Industry 4.0: Individual perceptions about its nine technologies -- Industrial Policy: A New Reality in the Context of Digital Transformation of the Economy -- A Framework for Continuous Assessment of IT Value in Industry 4.0 -- Prerequisites and Principles of Digital Platformization of the...