Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying …Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service …