Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

1. Development of China's Service Industry: Review and Prospect -- 2. Development of Service Industry: Problems and Concerns -- 3. "The 13th Five-Year Plan" : Choices for the Future -- 4. Service Agglomeration: Characteristics, Mechanism and International Experience -- 5. Construction of Service...

Service and Marketing Post Pandemic -- Managing Organizational Culture and shaping Human Resources Priorities during COVID 19 -- Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic -- The COVID-19 Pandemic and its Impact on Grocery Retailing: A Singapore Case Study -- Green...

This book explores the paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be...

Chapter 1: Theoretical landscape in servitization -- Part 1: Strategic approaches in servitization -- Chapter 2: Digital servitization: How manufacturing firms can enhance resource integration and drive ecosystem transformation -- Chapter 3: Typologies of Manufacturer Identities in the Age of...

1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and...

Generelle Perspektive des Dienstleistungsmanagements -- Theoretische Aspekte des Dienstleistungsmanagements -- Funktionale Perspektive des Dienstleistungsmanagements -- Institutionelle Perspektive des Dienstleistungsmanagements -- Technologische Perspektive des Dienstleistungsmanagements --...

Bedeutung, Charakteristika und Modelle von Dienstleistungen -- Der Kunde im Fokus -- Strategische Unternehmensplanung im Dienstleistungsbereich -- Service Engineering -- Service Operations Management (Die Produktion von Dienstleistungen) -- Dienstleistungsmarketing -- Mitarbeiter führen und...

Grundlagen des Qualitätsmanagements für Dienstleistungen -- Analyse der Dienstleistungsqualität -- Planung und Steuerung des Qualitätsmanagements für Dienstleistungen -- Umsetzung des Qualitätsmanagements für Dienstleistungen -- Qualitätscontrolling für Dienstleistungen.

Zeitgeist: Gegenwart – Fundamente – Strukturen – Wendepunkte -- Zwang: Durst – Hunger – Stillstand – Krankheit – Mangel – Arbeitslosigkeit – Verkehrskontrolle -- Zukunft: Verantwortung – Freiheit – Regionalraum – Südwind.