Dienstleistungsprozesse -- Digitale Reifegradmodelle für Dienstleistungsprozesse -- Einfluss der Untrennbarkeit einer Dienstleistung von den …-basierter Augmented Reality Anwendungen -- Augmented Reality für das Wundmanagement: Hands-Free Service Innovation mittels Datenbrillen …

Geschäftsmodelle für Smart Services -- Erlösmodelle für Smart Services -- Kooperationsmodelle für Smart Service … • Erlösmodelle für Smart Services • Kooperationsmodelle für Smart Service-Systeme • Branchenspezifische Besonderheiten von Smart …

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …

perspective of opportunity income and media supervision -- QL4POMR Interface as a Graph-Based Clinical Diagnosis Web Service …, informatics, service sciences and other related areas. The variety of the papers delivers added value for both scholars and … platform for logistics and service operations. To meet the needs of consumers and to promote core competences, many …

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service … Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science …, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of …