Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation … -- Chapter 17: Self-Leadership and Empowerment: Lessons from Service Firms -- Chapter 18: Organizational communication in service …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …