While supply chain management has risen to great prominence in recent year, there are hardly related developments in research methodologies. Yet, as supply chains cover more than one company, one central issue is how to collect and analyse data along the whole or relevant part of the supply...

The Service Parts Planning (SPP) solution was developed by SAP in a joint effort with Caterpillar and Ford, to address the specific planning problems of service parts. This book explains the processes, structures, and functions of this new solution and is targeted for project members and project...