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~isPartOf:"Springer eBook Collection / Business and Economics"
~person:"Hefley, Bill"
~subject:"Dienstleistungsqualität"
~subject:"Theory"
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Service Science: Research and Innovations in the Service Economy
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Service Science, Management and Engineering Education for the 21st Century
Hefley, Bill
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contributor
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Murphy, Wendy
(
contributor
)
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2008
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