Benjamin Krischan Schulte develops a process-model of consumer lock-in in service relationships by connecting three areas of research: path dependence, consumer behavior and service relationship marketing. He defines consumer lock-in as a situation of a potentially unaware inability to switch...

Making decisions is certainly the most important task of a manager and it is often a very difficult one. This book offers a decision making procedure for solving complex problems step by step. Unlike other texts, the book focuses on problem analysis, on developing solution options and on...

Executives in Europe have significantly expanded their role in operations - in parallel to their strategic leadership. At the same time, they need to make decisions faster than in the past. In these demanding times, a redesigned Business Intelligence (BI) should support managers in their new...

Reaktive Preisentscheidungssituationen, wie z.B. preisbezogene Kundenanfragen unter Bezugnahme auf günstigere Wettbewerbsangebote oder aggressive Preisunterbietungen von Konkurrenten, sind in der industriellen Praxis weniger die Ausnahme als vielmehr eine das Tagesgeschäft bestimmende...