This book constitutes the proceedings of the BPM Forum from the International Conference on Business Process Management, BPM 2016, held in Rio de Janeiro, September 2016. The BPM Forum aims at gathering papers that showcase fresh ideas and emerging topics in BPM. They have to demonstrate...

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The...