Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

This book discusses the ways in which characteristics of innovative firms and innovative talents with core competence in Japanese, Korean, German, and American contexts are developed and nurtured, and compares innovative firms with a long history of business operations from these four countries....

This volume presents the revised and peer reviewed contributions of the ‘ERP Future 2015’ conference held in Munich, Germany on November 16-17, 2015. The ERP Future 2015 Research conference is a scientific platform for research on enterprise information systems in general and specifically on...

The book examines innovation in environment-friendly technologies in the automobile industry. The focus of the book are Germany (a technology leader in the global automobile industry), on the one hand, and India, China and Brazil (technologically proficient emerging technology leaders) on the...

Mareike Schad examines how redistributive policy measures influence intergenerational income mobility, taking into account various facets of the parent-child connection. In the first part, the author investigates the impact of education and education policy on income mobility both theoretically...

Technological innovation is fundamental to firm performance and economic prosperity. The aim of this book is to contribute to an in-depth understanding of collective innovation processes by analyzing publicly funded R&D cooperation and innovation networks in the German laser industry. Standing...

Based on more than 10 years of practical experience in the field of supply chain management, Oliver Münch indicates that in favor of sustainability within the supply chain the paradox purchasing savings can and should be substituted with the approach of the First-Time-Right Procurement. This...

Systematic Review of the Service Dominant Logic-Literature -- Opportunities and challenges for the German Airport Industry -- Drivers and barriers influencing the ability to innovate in service organizations. -Typology of innovation opponents

Economic globalisation and technological change are the two issues that concerned people in the past, concern them today and will concern them in the future - all over the world, poor or rich. Traditionally, questions about allocative effects are asked: What are the labour market implications?...

Collective Goods, Voluntary Contributions, and Intermediation: A Literature Survey -- A Theoretical Approach to Strategic Donor-Fundraiser Interaction -- An Empirical Investigation of Donor-Fundraiser Interaction.