From driverless cars to pilotless planes, many functions that have previously required human labor can now be performed using artificial intelligence. For businesses, this use of AI results in reduced labor costs and, even more important, creating a competitive advantage. How does one look at...

This book takes a pragmatic and hype-free approach to explaining artificial intelligence and how it can be utilised by businesses today. At the core of the book is a framework, developed by the author, which describes in non-technical language the eight core capabilities of Artificial...

The drive to realise operational efficiencies, improve customer service, develop new markets, and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations...

Zum Wandel von Dienstleistungen -- Unternehmensbezogene Dienstleistungen: Motor für Wachstum und Impulsgeber für die Industrie -- Produktbezogene Dienstleistungen: Vom Pflichtprogramm zur Kür -- ndustrialisierung der Servicewelt: Dienstleistungen am laufenden Band-. Personenbezogene...

This edited volume contains the selected papers presented at the scientific board meeting of the German Cluster of Excellence on "Integrative Production Technology for High-Wage Countries", held in November 2014. The topical structure of the book is clustered in six sessions: Integrative...

Advanced Driver-Assistance Systems (ADAS) provide the opportunity to increase road safety and driving comfort. Reviewing existing empirical work on comparable innovations, Patrick Planing derives potential acceptance constructs, which together with the results of thirty-two semi-structured...