Part 1: Information and Communication Technology -- Part 2: Operations Research -- Part 3: Low-Carbon and Logistics -- Part 4: Knowledge Management -- Part 5: Customer Relations Management -- Part 6: Logistic Network -- Part 7: Business Analysis and Operations Research -- Part 8: Logistic...

Informationsgrundlagen der Wirtschaftsförderung -- Einsatz von Informationssystemen in der Wirtschaftsförderung -- Einführung von CRM-Systemen -- Mögliche Wege zur Verbesserung des Kontaktmanagements -- Kennziffern in der Wirtschaftsförderung -- Ämterübergreifende Zusammenarbeit --...

Business Information Systems in a Networked, Smart and Open Environment.- Information Systems Implementation and Structural Adaptation in Government-Business Inter-Organization.- Management Control Systems in inter-organizational relationships for environmental sustainability and energy...

Grundlagen -- Architektonische Grundlagen -- Organisatorische Grundlagen -- Rechtliche Grundlagen -- Datenhaltungssysteme -- Datenbanksysteme -- Data Warehouse-Systeme -- Dokumentenmanagementsysteme -- Anwendungssysteme -- Personalbedarfsplanungssysteme -- Personaleinsatzplanungssysteme --...

Part I: E-Services in Public and Private Sectors -- Part II: Governance, Metrics and Economics of IT -- Part III: Information and Knowledge Management -- Part IV: IS Development and Design Methodologies -- Part V: IS Theory and Research Methodologies -- Part VI: Legal and Ethical Aspects of IS...

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design,...