This book addresses some of the major issues facing postal and delivery services throughout the world. Postal operators worldwide have been slow to address the threats from and opportunities created by electronic competition. The European Commission and member states are wrestling with these...

Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving...

This book examines the changing business and economic environment for postal services in Lithuania and the upcoming challenges for this industry. Postal services continue to play a central part in the development of national economies. However, the economic and social role of postal services has...

This book addresses major issues facing postal and delivery services throughout the world. Worldwide, there is currently a considerable amount of interest in postal and delivery economics. The industry is reacting to a state of near crisis and is implementing different drastic changes. The...

Framing the Risk Challenge -- Understanding the Hidden Risk of Dynamic Complexity -- Understanding the Nature of Risk -- Human Interaction and Perception of Risk -- Risk Evolves as Experience Evolves -- Why the Risk Comes as a Surprise -- Systemic and Systematic Risk -- How Risk is Currently...

Worldwide, there is considerable interest in postal and delivery economics. Governments, particularly in the European Union, are examining closely the roles of the two systems and how best to regulate them. This volume brings together 20 essays originally presented at the 12th Conference on...