Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2019
Service Scheduling -- 5 Customer Adoption of AI in Service Encounters -- 6 Optimal Structure of Experiential Services: Review … Exploring the Journey to Services -- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture … Mobility Services -- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services -- 27 …