Einleitung – Zero Outage als Maxime in der IT -- Qualität aus unterschiedlichen Blickwinkeln -- ISO, ITIL & Co. – Basis und Orientierung schaffen -- Qualität im Fokus – zwischen Trend und Tagesgeschäft -- Den Kompass nach Norden ausrichten: die vier Eckpfeiler des Quality Management --...

Europe enlarged its boundaries in 2004 with the accession of ten new member states to the European Union. The creation of an effective information society is seen as critical to the global competitiveness of Europe. Based upon detailed data collection and rigorous analysis, the book presents a...

Foreword -- Preface -- Chapter 1 Borders and Frontiers in the Internet Age -- Chapter 2 Socio-Economic Evolution of the European Union: A Frontier Perspective -- Chapter 3 What is the Electronic Frontier? -- Chapter 4 The Electronic Frontier in the European Union -- Conclusions. .