Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

This book encompasses empirical evidences to understand the application of data analytical techniques in emerging contexts. Varied studies relating to manufacturing and services sectors including healthcare, banking, information technology, power, education sector etc. stresses upon the...

This book introduces students on Multiple Criteria Decision Aiding and Making courses to practical, real-world cases. Each case study introduces a problem or situation together with a method, and a description and explanation of a computer application. In this sense each chapter is based on four...

This book examines healthcare innovation processes, shedding light on the controversies endemic to innovation, which make such processes notoriously challenging. While, in the heat of action, controversies may be seen as barriers to innovation, observations reported in this volume point to...

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of...

This comprehensive book responds to the growing demand to study entrepreneurship as a key driver of innovation and competitive advantage. Challenging the existing idea that technological entrepreneurship exists predominantly in SMEs and as a result of market demands, the author argues that a...

Competitive Supply Chains uniquely focuses on European and Asian companies, which have found innovative ways of orchestrating effective systems. This new edition builds upon the ideas explored by the author in Competitive Supply Chains (2007), featuring new content and analysis

This book provides a fresh perspective on the ever-growing relevance of input-output analysis in problem solving. It is based on the “19th National Conference of the Input-Output Research Association of India (IORA)”, held in 2017 in Mumbai, India. The conference promoted the exchange of...

This book explores the experience of China's migrant laborers in Shanghai from economic, anthropological, and gendered analyses, offering extraordinary insights into the life-world of the marginalized people. China has hundreds of millions of internal migrants coming from the countryside to the...

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies - the development of welfare and...