Part I Spotlights on Selected European Countries: Russia -- The Netherlands -- Switzerland -- Finland -- Great Britain -- Italy -- Portugal -- Part II Sampling for Telephone Surveys: Who can be contacted by phone? Lessons from Switzerland -- Sampling Frames for Telephone Surveys in Europe --...

On Line Citizenship discusses the evolutionary trends of cities in terms of e-government in the present and future technological scenario. The focus is on the transformation of the relationships between city administrations and citizens due to Information and Communication Technology. On a broad...

Based on multiple case study analysis, focusing on scalable service innovation, the present study provides a practical process model that shall serve telecommunication companies as a guideline while conducting strategic cross-industry innovation projects. The findings also pay attention to...

Introduction -- Definitions and theories of collaboration -- Literature review -- Methodology -- Telecommunications and inter-firm collaborations -- A case study on collaboration in the Chinese mobile telecommunication market -- A case study on collaboration in the Australian mobile...

Consumer Intelligence and Analytics -- Data Management -- Social Media -- eTourism and Smart Destinations -- Intelligence Systems: Mobile, Wearable, and Sensor -- Tourism Website Analytics -- Distribution Systems -- ICT and Tourism Experiences -- e-Learning.

Telecommunication Standards and Growth: Evolutionary Process -- Telecom Players, Regulatory bodies, International Organizations & Regional Telecom Statistics: Global Overview -- Telecom Evolution and Role of Regulatory Bodies: The Indian Perspective -- Introduction to Spectrum Management --...

Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving...

Problemstellung — Olfaktorik als vernachlässigte Modalität zum Aufbau und zur Stärkung von Marken -- Theoretischer Rahmen — Einbindung olfaktorischer Reize in die Markenkommunikation -- Empirischer Teil — Wirkungen der Integration von olfaktorischen Reizen in die Kommunikation des...

Deregulation has introduced competition into traditionally monopolistic markets, particularly telecommunications and electric utilities. This book brings together ten essays that were presented at the Center for Research in Regulated Industries at Rutgers University and funded by several...