Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2019
Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science … Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems … of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and …