Although many industrialized countries have had to face the same political and economic pressures in reforming their public sectors there have been different reactions and a diversity of solutions to the emerging problems. This book examines the most significant initiatives targeted towards the...

Einführung -- Ausgangslage für das Performance Measurement in Nonprofit-Betrieben -- Idee und Entwicklungsstufen des Performance Measurement -- Stand des Performance Measurement in Nonprofit-Organisationen aus empirischer Sicht -- Performance Measurement aus theoretischer Sicht --...

Negotiations are ubiquitous in business, politics, and private life. In many cases their outcome is of great importance. Yet, negotiators frequently act irrationally and fail to reach mutually beneficial agreements. Cognitive biases like overconfidence, egocentrism, and the mythical fixed pie...

Negotiations are of increasing importance in highly regulated sectors, particularly in network industries such as telecommunications and transport. Negotiating partners in these markets are often not equal with regard to their various sources and instruments of power. This analysis shows that...

Veränderungen der Nachfrage, neue Konkurrenten und Technologien, Änderungen der gesetzlichen Rahmenbedingungen sowie Forderungen und Interessen von Verbrauchern, gesellschaftlichen Gruppen und der Öffentlichkeit bewirken, dass die Unternehmensführung mit immer komplexeren und dynamischeren...