This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses...

Werteorientierung -- Messung von Wertehaltungen mit dem Semiometrie-Modell -- Charakterisierung der semiometrischen Wertefelder -- Der strategische Einsatz von Sprache -- Zielgruppenorientierte Markenführung -- Zusammenfassung.

In diesem Buch werden die Grundlagen des Opinion Minings dargestellt sowie mögliche Ansätze, Methoden und Algorithmen aus den Bereichen Text Mining, linguistische Algorithmen, semantische Technologien und Information Retrieval aufgezeigt. Beim Opinion Mining geht es darum, textuell vorliegende...

Kundenbindung zählt zu den wichtigsten Strategieoptionen des Marketings. Dies zeigt u. a. die Vielzahl wissenschaftlicher Untersuchungen zu diesem Themengebiet. Doch sind die Befunde sehr unterschiedlich und nicht leicht in die unternehmerische Praxis umzusetzen. Harald Kindermann identifiziert...

This book presents the foundations for the future of tourism in a structured and detailed format. The who-is-who of tourism intelligence has collaborated to present a definitive blueprint for tourism reflecting the role of science, market institutions, and governance in its innovation and...

This book answers the question of how soft factors such as corporate cultures and individual and corporate values can be transparently steered. With its C4 management tool and reflecting the seven driving forces of corporate culture, the Values Cockpit is a powerful solution designed to steer...

‘I am happy and proud to see Nordic scholars playing a central role in advancing state-of-the-art knowledge in this important area of management and organization research. A must-read for all interested in Nordic mergers and acquisitions.’ Eero Vaara, Professor, Aalto University, Finland...

‘Wellness is a major economic trend of our time. Anttiroiko highlights key dimensions of wellness-oriented policy and reveals empirical cases that illustrate how local governments can profit from wellness strategies. This book should be read by students, experts and public managers looking to...

This book examines survey data to consider the extent to which public support for immigration, international trade, and foreign direct investment exists in a cohort of 38 heterogeneous countries. With economic globalization shaping daily life, understanding the determinants of public opinion is...