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Handbook of Service Science, Volume II
Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.);  … - 2019
Service Scheduling -- 5 Customer Adoption of AI in Service Encounters -- 6 Optimal Structure of Experiential Services: Review … Exploring the Journey to Services -- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture … Mobility Services -- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services -- 27 …
Persistent link: https://www.econbiz.de/10012395995
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Service Business Model Innovation in Healthcare and Hospital Management : Models, Strategies, Tools
Pfannstiel, Mario A. (ed.); Rasche, Christoph (ed.) - 2017
sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on …
Persistent link: https://www.econbiz.de/10012396446
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Stakeholder Integration in Service Innovation
Jonas, Julia M. - 2018
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’...
Persistent link: https://www.econbiz.de/10012396516
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Service Quality in Indian Hospitals : Perspectives from an Emerging Market
Mohapatra, Sanjay; Ganesh, K.; Punniyamoorthy, M.; … - 2018
This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are...
Persistent link: https://www.econbiz.de/10012396657
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Services and the Green Economy
Jones, Andrew (ed.); Ström, Patrik (ed.);  … - 2016
Services and the Green Economy addresses a significant gap in the knowledge and understanding of sustainable economic … development. Bringing together a range of expert contributions the book analyses the role of services and service industries in …Acknowledgments-. Notes on Contributors-. List of Tables and Figures-. Introduction: Services and the Green Economy …
Persistent link: https://www.econbiz.de/10012397632
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Spinning Up ServiceNow : IT Service Managers' Guide to Successful User Adoption
Kahlout, Gabriele - 2017
managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by …
Persistent link: https://www.econbiz.de/10012397846
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Services Marketing Cases in Emerging Markets : An Asian Perspective
Roy, Sanjit Kumar (ed.); Mutum, Dilip S. (ed.);  … - 2017
services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across … services across different geographical areas in Asia. Students will find it interesting to compare and contrast different … markets covering important aspects related to services …
Persistent link: https://www.econbiz.de/10012398185
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Digitalisierung in Industrie-, Handels- und Dienstleistungsunternehmen : Konzepte - Lösungen - Beispiele
Fend, Lars (ed.); Hofmann, Jürgen (ed.) - 2018
Geschäftsmodelle -- 3. Ausgewählte Aspekte bei der Gestaltung von Digital Services -- Teil 2 Digitalisierung in ausgewählten …
Persistent link: https://www.econbiz.de/10012401411
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Modernes Krankenhausmanagement : Konzepte und Lösungen
Behar, Benjamin I.; Guth, Clemens; Salfeld, Rainer - 2018 - 4. Aufl. 2018
Dieses Buch zeigt Wege auf, wie jedes Krankenhaus die vermeintliche Quadratur des Kreises lösen kann: zum einen noch bessere medizinische und pflegerische Leistungen zu erbringen, zum andern nachhaltig die Gewinnschwelle zu erreichen. Auch wenn deutsche Krankenhäuser im internationalen...
Persistent link: https://www.econbiz.de/10012401530
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Analyse der Determinanten modularer Dienstleistungs- und Organisationsarchitekturen
Wolf, Sebastian - 2019
Das Konzept der Modularität wird von vielen Unternehmen als geeignetes Mittel zur Steigerung der Flexibilität gesehen. Durch ein modular aufgebautes Produkt können beispielsweise heterogene Kundenbedürfnisse möglichst treffend bedient werden, ohne dass dies zu großen Kostensteigerungen...
Persistent link: https://www.econbiz.de/10012401659