Consumer Intelligence and Analytics -- Data Management -- Social Media -- eTourism and Smart Destinations -- Intelligence Systems: Mobile, Wearable, and Sensor -- Tourism Website Analytics -- Distribution Systems -- ICT and Tourism Experiences -- e-Learning.

Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving...

Problemstellung — Olfaktorik als vernachlässigte Modalität zum Aufbau und zur Stärkung von Marken -- Theoretischer Rahmen — Einbindung olfaktorischer Reize in die Markenkommunikation -- Empirischer Teil — Wirkungen der Integration von olfaktorischen Reizen in die Kommunikation des...

The research presented in "Telecommunications Planning: Innovations in Pricing, Network Design and Management" focuses on the latest methodological developments in three key areas - pricing of telecommunications services, network design, and resource allocation. These three elements are most...

Deregulation has introduced competition into traditionally monopolistic markets, particularly telecommunications and electric utilities. This book brings together ten essays that were presented at the Center for Research in Regulated Industries at Rutgers University and funded by several...

On Line Citizenship discusses the evolutionary trends of cities in terms of e-government in the present and future technological scenario. The focus is on the transformation of the relationships between city administrations and citizens due to Information and Communication Technology. On a broad...

Begrüßung -- Einführung -- World Summit on Information Society (WSIS) -- Telekommunikation und wirtschaftliche Entwicklung: Politische Erfahrung und Herausforderung -- Technologiediffusion und globale Wissensvernetzung -- Technologie- und Wissensdiffusion als Heraufsorderung an die Player am...