This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of...

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

Thomas Kottmann und Kurt Smit zeigen in diesem essential praktische Handlungsanweisungen auf, wie man eine Kooperationskultur etabliert und nachhaltig aufrechterhält. Die Autoren skizzieren die wissenschaftlichen Grundlagen und leiten daraus den dazu notwendigen Führungsstil und ein Verfahren...

The work situation at the topmost levels of leadership is characterized by extreme stress, critical factors include the accountability to others such as the board and shareholders, time pressure, and permanent work overload, the latter raising particularly critical questions regarding the...

Discovering the Spirit of Ubuntu Leadership introduces a new leadership model which takes into account the history, culture and economic environment of African women leaders to understand, discover, observe and share their personal leadership experiences.

This book focuses on how employees should work and follow in contemporary organizations. It begins with the call from Col 3:22-24 for employees to treat work as worship to God and to conduct their work to the best of their ability (Prov 22:29). It then explains how employees should help each...

Introduction -- Potential Sources of Data on the Service Sector -- United States Service Sector Data -- Service Sector Data on 14 OECD Nations -- Global Service Sector Data -- Drivers of Profitability in Service Sector.