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Service Quality in Indian Hospitals : Perspectives from an Emerging Market
Mohapatra, Sanjay; Ganesh, K.; Punniyamoorthy, M.; … - 2018
This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are...
Persistent link: https://www.econbiz.de/10012396657
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Services and the Green Economy
Jones, Andrew (ed.); Ström, Patrik (ed.);  … - 2016
Services and the Green Economy addresses a significant gap in the knowledge and understanding of sustainable economic … development. Bringing together a range of expert contributions the book analyses the role of services and service industries in …Acknowledgments-. Notes on Contributors-. List of Tables and Figures-. Introduction: Services and the Green Economy …
Persistent link: https://www.econbiz.de/10012397632
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Spinning Up ServiceNow : IT Service Managers' Guide to Successful User Adoption
Kahlout, Gabriele - 2017
managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by …
Persistent link: https://www.econbiz.de/10012397846
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Services Marketing Cases in Emerging Markets : An Asian Perspective
Roy, Sanjit Kumar (ed.); Mutum, Dilip S. (ed.);  … - 2017
services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across … services across different geographical areas in Asia. Students will find it interesting to compare and contrast different … markets covering important aspects related to services …
Persistent link: https://www.econbiz.de/10012398185
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Digitalisierung in Industrie-, Handels- und Dienstleistungsunternehmen : Konzepte - Lösungen - Beispiele
Fend, Lars (ed.); Hofmann, Jürgen (ed.) - 2018
Geschäftsmodelle -- 3. Ausgewählte Aspekte bei der Gestaltung von Digital Services -- Teil 2 Digitalisierung in ausgewählten …
Persistent link: https://www.econbiz.de/10012401411
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Modernes Krankenhausmanagement : Konzepte und Lösungen
Behar, Benjamin I.; Guth, Clemens; Salfeld, Rainer - 2018 - 4. Aufl. 2018
Dieses Buch zeigt Wege auf, wie jedes Krankenhaus die vermeintliche Quadratur des Kreises lösen kann: zum einen noch bessere medizinische und pflegerische Leistungen zu erbringen, zum andern nachhaltig die Gewinnschwelle zu erreichen. Auch wenn deutsche Krankenhäuser im internationalen...
Persistent link: https://www.econbiz.de/10012401530
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Analyse der Determinanten modularer Dienstleistungs- und Organisationsarchitekturen
Wolf, Sebastian - 2019
Das Konzept der Modularität wird von vielen Unternehmen als geeignetes Mittel zur Steigerung der Flexibilität gesehen. Durch ein modular aufgebautes Produkt können beispielsweise heterogene Kundenbedürfnisse möglichst treffend bedient werden, ohne dass dies zu großen Kostensteigerungen...
Persistent link: https://www.econbiz.de/10012401659
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Service Systems Science
Kijima, Kyoichi - 2015
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have...
Persistent link: https://www.econbiz.de/10012401957
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Innovating in a Service-Driven Economy : Insights, Application, and Practice
Cuthbertson, Richard - 2015
The global digital revolution has changed consumer society, service expectations, and funding models forever. Value Driven Service Innovation explores these changes from the perspectives of leading thinkers and practitioners in the field of innovation today
Persistent link: https://www.econbiz.de/10012402010
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Handbook of Service Science
Maglio, Paul P. - 2010
Industrializationindustrialization of Information Services -- Workforce Analytics for the Services Economy -- Understanding Complex Product and Service … -- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship -- Service Innovationservice innovation and Customer Co …-development -- Advancing Services Innovation service innovation -- What Effects Do Legal law/legal Rules Have on Service Innovation innovation …
Persistent link: https://www.econbiz.de/10013522738