Abstract This paper describes the application of simple quality control charts to monitor the traffic intensity of single server queues, a still uncommon use of what is arguably the most successful statistical process control tool. These charts play a vital role in the detection of increases in...

Abstract The traffic intensity (ρ) is a vital parameter of queueing systems because it is a measure of the average occupancy of a server. Consequently, it influences their operational performance, namely queue lengths and waiting times. Moreover, since many computer, production and...