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Customer satisfaction is dead
In: Strategic Direction 19 (2003) 1, pp. 24-26
Customer satisfaction is dead. It is no longer important in business – not to the CEO, the management or the investors. And what’s more, customer satisfaction no longer holds any relevance for the customer! At least that’s the opinion of Williams and Visser (a professor in business and an...
Persistent link: https://www.econbiz.de/10015009675
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World‐wide R&D
In: Strategic Direction 22 (2006) 3, pp. 30-32
percent in R&D investment by world's top 1,000 organisations, whose R&D budgets total £220bn. This recent analysis of R …&D investment has also revealed that the business climate for R&D‐active companies has continued to improve. The top 1,000 companies …&D investment, and its link with company performance, the report also cautions that company success depends not only on wise and …
Persistent link: https://www.econbiz.de/10015010003
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Internet companies' growth strategies: determinants of investment intensity and long-term performance
In: Strategic Direction 23 (2007) 5
Persistent link: https://www.econbiz.de/10015011065
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Hard choices for software spending (investment in enterprise software by cash-strapped US manufacturing companies)
In: Strategic Direction 27 (2011) 5
Persistent link: https://www.econbiz.de/10015011692
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Bringing ICT to the strategy table
Stace, D. - In: Strategic Direction 28 (2012) 8
Persistent link: https://www.econbiz.de/10015011881
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Comparing new product development strategies at Bass and Carlsberg‐Tetley
In: Strategic Direction 18 (2002) 4, pp. 6-8
licensing brands from overseas have contributed to this diminution of new product investment.  …
Persistent link: https://www.econbiz.de/10015009562
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Dyson’s heroic struggle
In: Strategic Direction 19 (2003) 9, pp. 8-10
Richard Heckert observed “Innovation to me is inevitably linked to society and to products that are going to make society … between positive brand values and innovation.  …
Persistent link: https://www.econbiz.de/10015009640
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Winning innovation
In: Strategic Direction 19 (2003) 9, pp. 30-32
Despite the desperate general state of the UK’s engineering and manufacturing industry, great engineering innovation is … annual prize for engineering innovation.  …
Persistent link: https://www.econbiz.de/10015009647
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Innovations: Top ten defense innovations
In: Strategic Direction 19 (2003) 10, pp. 28-30
At the turn of the year, the US R&D Forecast for 2003, a joint effort of Battelle and R&D Magazine , highlighted that outside factors, including the creation of the Department of Homeland Security, were deeply impacting the levels of funding for scientific research. According to that forecast a...
Persistent link: https://www.econbiz.de/10015009657
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Future belongs to the real innovators
In: Strategic Direction 19 (2003) 11, pp. 17-20
The idea that investors are only interested in short‐term results carries more than a grain of truth. It does, however, begin to look a little bit shaky when the fortunes of DuPont are examined. The US chemical company’s shares are underachievers compared to those of 3M. And it is 3M which...
Persistent link: https://www.econbiz.de/10015009663