Purpose – This paper aims to look at the leadership lessons which can be learnt from Scottish soccer coach, Alex Ferguson. Design/methodology/approach – The paper examines the characteristics and methods of Alex Ferguson's leadership style and how managers in business can apply the wider...

Purpose – The aim of this paper is to explain the strategy and policy being led by Peter Kelly, Head of the Financial Inclusion Team at Barclays. Design/methodology/approach – The paper is an interview with Peter Kelly. Findings – As head of Financial Inclusion for Barclays, Peter is...

Purpose – This paper offers a review and summary of a research paper on exploring underserved markets, which concentrates on Citibank and Manpower. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments. Findings – In 2009 the...