Purpose – To investigate attitudes towards knowledge management (KM) in creative professional service firms (PSFs) and explore the role of communities of practice as a way to leverage expertise within the firm. Design/methodology/approach – Presents a single-firm case study of a medium-sized...

It is a common failing in mankind to look for knowledge and the solution in the far distance when the answer lies unnoticed at our feet. How do diverse and large corporations learn and share that knowledge internally in the face of so many pressures and constraints? At the heart of knowledge...

Many organizations like to get customers “onside” in their advertising by suggesting that they are somehow in business together. Slogans such as “Together we are stronger” are proffered partly as flattery and partly to imply thanks: We couldn’t have done it without you. There’s a...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...