Whatever happens, stay focused on your vision, mission and core values, even when other companies are frantically trying to jump on (or off) the Internet bandwagon. That is the core message on how to develop a business strategy when the general business environment is turbulent. Easier said than...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – Scans the top 400 management publications in the world to identify the most topical issues and latest...

Purpose – The purpose of this paper is to detail how the quality function deployment (QFD) methodology can help companies identify their strategic priorities and achieve customer satisfaction and increased competitive advantage. Design/methodology/approach – The paper outlines a case study...

Purpose – The purpose of the paper is to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The aim of this paper is to explain the strategy and policy being led by Peter Kelly, Head of the Financial Inclusion Team at Barclays. Design/methodology/approach – The paper is an interview with Peter Kelly. Findings – As head of Financial Inclusion for Barclays, Peter is...

Purpose – This paper offers a review and summary of a research paper on exploring underserved markets, which concentrates on Citibank and Manpower. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments. Findings – In 2009 the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The paper aims to reviews the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...